If you are your loved one is experiencing a medical emergency, please dial 911 or go to your local emergency room.
Idaho Falls: 560 S Woodruff Ave, Idaho Falls, ID 83401
Twin Falls: 260 Falls Ave, Twin Falls, ID 83301
208-261-1125
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Member Rights and Responsibilities
We are committed to providing quality care in a safe, respectful, and supportive environment. All our clients are entitled to certain
rights and share in certain responsibilities that help us work together effectively.
Client Rights
All clients have the right to:
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Respect and dignity – Be treated with courtesy and understanding at all times.
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Privacy and confidentiality – Have your personal health information kept private, except when required by law.
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Fair treatment – Receive services without discrimination of any kind.
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Safe care – Expect services to be provided in a safe and supportive setting, free from abuse, neglect, or unnecessary restraint.
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Clear information – Be informed about your condition, treatment options, medications, and possible outcomes in a way you understand.
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Participation in care – Take part in planning your treatment and make decisions about your care, including the right to refuse treatment unless otherwise required by law.
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Second opinions – Request a second opinion from another qualified provider if you choose.
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Communication support – Request interpreters, alternate formats, or assistance if needed to access services.
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Access to records – Review your health records and request corrections if you believe information is inaccurate.
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Feedback and complaints – Share concerns or file a complaint without fear of retaliation, and receive a timely response.
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Continuity of care – Expect treatment decisions to be based on your clinical needs, not financial incentives.
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Advance directives – Create a mental health advance directive or appoint someone to help make care decisions if you are unable.
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Cultural respect – Receive care that is mindful of your culture, values, and preferences.
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Emergency access – Get emergency services when and where you need them.
Client Responsibilities
To help us provide the best care, we ask that you:
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Work with your provider to develop and follow your treatment plan.
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Treat staff, providers, and other clients with courtesy and respect.
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Share complete and accurate information about your health, history, and medications.
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Ask questions if you do not understand your care or instructions.
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Inform your provider of any changes in your medications, including prescriptions, over-the-counter products, or supplements.
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Keep scheduled appointments or notify the clinic's main phone line and other relevant individuals such as your PO as soon as possible if you need to cancel.
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Let your provider know if your treatment plan is not working for you or if you are having difficulties, including financial concerns.
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Follow clinic policies and safety procedures.
If you have questions about your rights or responsibilities, or if you believe your rights have not been respected, please submit a
grievance here.